The following are policies which you are deemed to have agreed to, upon making your booking. You may be requested to read and sign, at your initial visit, to affirm you agree and understand.
Please feel free to ask for clarification or additional information prior to, or at, your initial visit.
Sessions The sessions I hold with you are for guidance purposes only and do not take the place of your medical professional, legal professional or financial professional. The sessions will be held face-to-face, by Skype or phone and email support will be provided. The discounted rates are only applicable to multiple sessions purchased.
If you have purchased multiple sessions and we go over 1hr, this will be part of your total time purchased. For example, if you have purchased 4 hours total and our session goes for 1.5 hours, you will have 2.5 hours left of session time. The same principle applies if we use less than an hour, you will have the remaining total of purchased hours.
Confidentiality By law and professional ethics, your sessions are strictly confidential. Generally, no information will be shared with anyone without your written permission. There are however, a number of exceptions to this confidentiality policy.
If I am ordered by the court to testify or release records.
If you are a victim or perpetrator of child abuse I am required by law to report this to the authorities responsible for investigating child abuse (VIC Department of Community Services).
If you are a victim or perpetrator of elder or dependent adult abuse I am required by law to report this to appropriate authorities (VIC Department of Community Services).
If you threaten harm to yourself, someone else or the property of others, I may be required to call the police and warn the potential victim, or take other reasonable steps to prevent the threatened harm.
Bookings, Fees and Payments Bookings are primarily made on the 'Book Online' page and will require the full amount showing to be paid. However, I do offer payment instalment options and you will need to call or email me to discuss and make arrangements. When making your booking online, please choose the date on the calendar and it will show available times. Choose your preferred time and click 'Next'. After completing the booking you will receive an email notification with the booking details.
The fees for the services are found on the ‘Book Online’ page and are inclusive of GST.
Sessions must be paid for before your session and is payable by debit card, credit card or cash. If you wish to make a bank transfer, you will need to contact me for the bank details and the funds must be received prior to the session(s) (please contact me to discuss). Square Point of Sale is used for online bookings, payment in person and payment by phone, so transactions are made quick and simple.
I do not bulk bill insurance companies and you are unable to make insurance claims against these services. I do provide a receipt which will be emailed or sent as a text message to you.
Cancellations Please advise me of any cancellation 24 hours before your sessions. You can notify me by phone, text or email. Effective development does take a commitment on both sides. I have found over the years that the more consistent (and sometimes frequent) the client is in attending their sessions, the greater and quicker the progress.
Occasionally you may need to reschedule your appointment for another time available and I will be happy to change your time. Requests to cancel appointments less than 24 hours prior to your scheduled appointment may result in a charge of $25 for the late cancellation (conditions apply).
Refunds Square Point Of Sale is used for accepting electronic payments. All transactions can take up to 2 business days, so please bear this in mind if a refund has been processed. A refund will be issued under the following terms;
Termination before commencing sessions – A full refund will be made if you have booked and paid for a session(s) and have cancelled more than 24 hours prior to the booking.
Unused sessions – If you have purchased multiple sessions and begun participating but choose to discontinue further sessions, you will be refunded the remaining unused sessions. Please note the above cancellation policy applies if you happen to cancel within the 24 hour notice period of your next appointment and you will be refunded less $25 late cancellation fee (or forgoing your deposit as mentioned above).
Duplicate payments – If there has been a duplicate payment made there will be a refund made for the additional payment.
We reserve the right to determine if you are eligible for a refund under special circumstances and will be carefully considered.
After Hours - I am not usually available after my business hours. The best way to contact me after hours is by email or text and I may respond to you depending on the circumstances, but I endeavour to maintain business hours for assistance.
If you need to call, please leave a message on my voice mail and I will get back to you as soon as possible.
For after-hours emergencies or if you need immediate assistance call 000, Lifeline on 13 11 14, your medical group or your primary care physician.
Terminating Sessions It is my goal to work with you only until you have reached your desired state. With most clients this is between 3 to 9 visits. You have the right to terminate or take a break from your development at any time without my permission or agreement. However, if you do decide to exercise this option, I encourage you to talk with me about the reason for your decision so that we can bring sufficient closure to our work together. We can discuss your progress thus far and explore ways in which you can continue to utilise the skills and knowledge that you have gained through your development.